Workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and constant negativity. That’s why it’s important to address conflict quickly. Learn to define common sources of conflict, typical responses to it, and learn techniques to resolve conflict, address anger, and stop negative behavior. Differences between teammates demonstrate a positive diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your Early Intervention (EI) and Home Visiting program’s productivity and effectiveness.
Credits: 2 Infant/Toddler Clock Hours
Intended Audience: Early Intervention Infant/Toddler professionals, Early Intervention Preschool professionals, and Home Visiting Programs/Family Center professionals
Registration: Select the course title above and then “Enroll me in this course.”
This course is a self-enrollment course and is not eligible for Act 48 credit hours. If you wish to receive Act 48 for this course, you will need to register for the course through the EITA Professional Development page. Look for the title of the course that includes “(Pre-Registration Required)” and be sure you are registering on the PaTTAN online registration Training Calendar.