Workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and constant negativity. That’s why it’s important to address conflict quickly. This course will define common sources of conflict, typical responses to it, and techniques to resolve conflict, address anger, and stop negative behavior. Differences between teammates demonstrates a positive diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your Early Intervention (EI) and Home Visiting program’s productivity and effectiveness.
2 Act 48 Hours; 2 Infant/Toddler Clock Hours
Early Intervention Infant/Toddler professionals, Early Intervention Preschool professionals, and Home Visiting Programs/Family Center professionals
This course is available by registering on the PaTTAN online registration Training Calendar. Choose the month you would like to take the course then click on the course title listed on the 1st day of that month. Note: course registration is only available during the month preceding the course opening date. You cannot pre-register for a course more than a month ahead of time. You need to register before the 25th day of the month to enroll for the following month.