Course info

Workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and constant negativity. That’s why it’s important to address conflict quickly. Learn to define common sources of conflict, typical responses to it, and learn techniques to resolve conflict, address anger, and stop negative behavior. Differences between teammates demonstrate a positive diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your Early Intervention (EI) and Home Visiting program’s productivity and effectiveness.

Credits: 2 Act 48 hours and/or 2 Infant Toddler Clock Hours

Intended Audience: Early Intervention Infant/Toddler professionals, Early Intervention Preschool professionals, and Home Visiting Programs/Family Center professionals

Registration: This course is available by registering on the PaTTAN online registration Training Calendar. Choose the quarter in which you would like to take the course and then click on the course title listed on the 1st day of that quarter (July 1, October 1, January 1, or April 1). Approximately 10 days prior to the end of each quarter, registration will close, and no one will be able to register for the course within that quarter. During this period, everyone will need to wait until the first day of the next quarter to register and complete the course. Users who complete the course will be awarded Act 48 credits at the end of each quarter. The credits will be dated with the last day of that quarter. It may take up to 30 days from the end of the quarter for users to see their Act 48 credits in the Professional Education Record Management System (PERMS).