This job aid provides an overview of the Office of Dispute Resolution (ODR), including the processes of mediation and due process, along with other conflict resolution services available. The presentation takes approximately 30 minutes.



No credit hours

Note: This presentation is also part of the package for the Infant/Toddler 2016-2017 Annual Training Series. If you want the 1 Infant/Toddler credit hour for the series, you MUST open that job aid series. You will not receive the certificate with credit unless you complete all three within that series.


Intended Audience

EI Professionals and Families



Additional login information will be required. When you click on the “Get Started” link below, you will be redirected to our training site. If you already have a username and password, you will be able to login using your existing account. If you do not have an account, you will be able